Get 18-24 months experience then get out. - Account Manager CDW Employee Review

1.0
Feb 19, 2013
Recommend
CEO approval
Business Outlook

Pros

I worked with about 3,000 22-28 year olds in downtown Chicago with an endless supply of vendors to take you to happy hour. It’s basically an extension of college. I’d be lying if I didn’t admit that it was fun. Unfortunately, that is really where the benefits end. The sales training was mediocre, but the technology training was very well done. Get 18-24 months experience then get out.

Cons

The two biggest issues here are compensation and poor middle management. For HiEd, K-12, Healthcare, S+L, and MedLar you are based at $25,000k. This doesn’t change depending on seniority or performance. Commission is 10% of GP unless you have about $40k in profit for the month. At that point your base drops out and you get 16-21% depending on the total GP. To put this in perspective here are some numbers of a typical AM who has been there for 2-4 years; You sell $250,000 in a month at 8% GP netting $20,000 profit for the company and in $2,000 in commissions for you. If you do that every month you will earn $24,000 in commission and $25,000 in base for $49,000/year. You aren’t poor by any means, but it is far below industry averages and around 30% of what they claim during the interview. To top it off, if you fall behind 80% attainment of goal they don’t pay commission. They try to hide this from new hires so if you are just starting ask about it. Goals are often set a few days before the end of the month so this can be a surprise $2-3k hit. If it happens once or twice during busy season then you may quickly end up at $40,000 for the year instead of $50,000. Management is made up primarily of people hired from 1998-2005. In 2006 the company nearly doubled its sales staff so anyone with experience who wanted to be a manager got the job. This resulted in a lot of under qualified and under motivated individuals in management. To compound the issues, a lot of the people they started with are now on their teams. This results in a favoritism that is toxic. As people leave the company, their good accounts are given to the Managers friends, who then send their worst to the mid-level account managers, who take their worst and send them to the new employees. This is a huge issue in government sales since new entities are rarely created meaning that hand downs are the only way to get new accounts.

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5.0
Jul 15, 2026
Anonymous employee
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CEO approval
Business Outlook

Pros

Nice place to work at

Cons

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3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

You have the ability to sell full stack solutions, services and software.

Cons

I have worked at CDW for 10yrs and every single year they have changed the comp plan in a way that makes it harder for sellers to make money (constantly moving the goal post). Prior to 2020 CDW had little to no lay offs now it is happening every six months. They say the reasons is to reduce cost and improve efficiencies BUT as a company our sales continue to grow along with the C-levels pockets.

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