Much different now than just 5yrs ago, wouldn't want to start in sales there today - Senior Account Manager CDW Employee Review

2.0
Feb 8, 2011
Recommend
CEO approval
Business Outlook

Pros

Location - downtown Chicago Manufacturer incentives - spiffs, tickets to sporting events, trips Brand recognition - most customers have atleast heard of CDW, makes it easier to sell Availability of offerings - every brand but Dell and Apple

Cons

Now owned by a private equity firm who only cares about the bottom line. Increasing the bottom line on the backs of the account managers. Suspended paltry $1500 401k match during downturn & didn't bring it back until after completing the most profitable year (2010) in company history. Account managers are the only ones held accountable - support staff are all reactive, no proactive measures to make sales people more efficient. No meaningful investments in AM efficiency. Management is underqualified, lacks the ability/competence to effectively motivate/compensate & empower sales people. Directors are out of touch w/ sales staff. I've literally seen my segment director/VP once in the past year. Monthly sales goals are based solely off of individual's previous 1yr actual sales. If you sell a one-time, big infrastructure project, you're going to be goaled on it the following year. Compensation now affected positively and negatively by inconsistent sales goals over trailing 3 months. Creates more stress than it does motivation. Base pay unchanged in 25 years.

Explore other reviews about CDW

5.0
Jul 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice place to work at

Cons

nothing comes to mind now

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

You have the ability to sell full stack solutions, services and software.

Cons

I have worked at CDW for 10yrs and every single year they have changed the comp plan in a way that makes it harder for sellers to make money (constantly moving the goal post). Prior to 2020 CDW had little to no lay offs now it is happening every six months. They say the reasons is to reduce cost and improve efficiencies BUT as a company our sales continue to grow along with the C-levels pockets.

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