Apply at own risk** - Customer Service WFH CGI Employee Review

1.0
Feb 25, 2022
Recommend
CEO approval
Business Outlook

Pros

I thought there were many. Found out there were none.

Cons

Not allowed to finish entire training period before being made to take calls. Company did not provide all the proper equipment; was called out then disrespected by a supervisor for this issue. It had been made known to tech and management for 5 days. I was neither answered nor helped. Every single new hire experienced the same obstacles or worse.

Explore other reviews about CGI

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

A great environment of people

Cons

No major cons while employed

1.0
Jun 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

no specific positives to highlight from my perspective

Cons

I worked at CGI in both India and the USA and observed similar workplace culture concerns across both locations. The only real difference was HR—India HR felt more supportive, while my experience with USA HR was disappointing. My employment ended shortly after maternity leave due to an alleged “lack of projects,” which I experienced as a layoff. I also observed what appeared to be misuse of position by some leaders, including blurred professional boundaries, preferential treatment, and expectations that went beyond normal workplace roles—at times resembling personal-assistant-style demands rather than professional conduct. Surprisingly, I also noticed inconsistent “policies” applied differently to different individuals. In some cases, it felt like the rules changed depending on who you were. When leadership became aware that someone was related to another employee in the organization, it sometimes felt like that person was singled out or targeted rather than treated objectively. Overall, these practices—whether through inconsistent treatment, perceived power misuse, or favoritism—undermine trust, damage workplace culture, and raise serious concerns about fairness and professionalism.

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