Supportive team and management, but work can be draining - Customer Service Representative CIBC Employee Review

4.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Work life balance (remote or hybrid work) - Training and support - Team (at least the one I had) - Stability - Salary - Benefits - Management (from my personal experience)

Cons

- Soul-draining work - Difficult customers - Culture feels like a brainwash - Management (not my experience, but one of my colleagues was heavily targeted by management and almost literally pushed out of her role)

Explore other reviews about CIBC

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good flatform to do holistic financial planning for clients. Stock purchase plan with company matching

Cons

There is no commission anymore.

1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

The NY location is close to Grand Central Station

Cons

Slow Canadian culture that finds it challenging to meet US regulatory standards. Executives play favorites and gaslight employees, if you voice your opinion, they either silence you or try to manage you out with exaggerated "performance issues"

See reviews by: Helpful|Rating|Date|All