Dated systems, illogical procedures that incovinience clients rather than helping them - Customer Service Representative CIBC Employee Review

2.0
May 15, 2014
Recommend
CEO approval
Business Outlook

Pros

Good benefits, employee shares, free employee bank accounts

Cons

Staff at the branch level are treated poorly, improper training methodologies, some of the bank managers are themselves not aware of changing technology (i actually helped my own assistant branch manager set up online banking because she had no idea how to do it), poor pay, unrealistic targets, forced overtime

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5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good flatform to do holistic financial planning for clients. Stock purchase plan with company matching

Cons

There is no commission anymore.

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

great location and would suggest for someone straight out of college.

Cons

Not much room for growth

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