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      CITY HOME

      Engaged Employer

      CITY HOME reviews

      “Started Strong, Ended with Leadership Disconnect” - Technical Support CITY HOME Employee Review

      1.0
      Oct 22, 2025
      Technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pros Remote work flexibility during COVID. Good initial culture emphasizing “servant leadership.” Supportive peers and collaborative environment early on.

      Cons

      Cons Post-COVID leadership changes shifted focus to squeezing productivity rather than supporting employees. Increased micromanagement and pressure for unpaid overtime. Disconnect between stated values and actual practices—“servant leadership” gave way to command-and-control style. Lack of transparency and fairness in workload expectations.

      avatar
      CITY HOME Response
      7mo
      Thank you for sharing your feedback and for your years of service with our Technical Support team. We’re glad you valued our collaborative culture and focus on servant leadership early on. Your feedback regarding leadership alignment, transparency, and support is valuable and will be shared with our teams as we continue to strengthen our culture and ensure our values are reflected in every part of the organization.

      Explore other reviews about CITY HOME

      5.0
      May 4, 2026
      Warehouse/receiving associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance, hard work recognized, and some of the best management I've ever worked with. Bonuses if you work hard. Great workflow and everyone is always doing their best. Looking forward to a long career here. I thank God everyday for my job and coworkers.

      Cons

      Not much. Great place in general.

      avatar
      CITY HOME Response
      1mo
      Thank you for the fantastic review! We’re thrilled to hear you’re enjoying the work-life balance, supportive leadership, and team environment. It means a lot that you feel recognized and motivated—we’re lucky to have you on the team. We got a kick out of the protein bar idea—fuel for thought!
      5.0
      Jun 18, 2026
      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent onboarding process. Was a seamless integration and I am excited to start my work with the company.

      Cons

      None. All aspects and team members were professional and on task.

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