Lots of Kool-Aid to Drink - Sales Associate CITY HOME Employee Review

2.0
Apr 12, 2020
Recommend
CEO approval
Business Outlook

Pros

Coworkers were great, fun company parties.

Cons

Pay structure got changed shortly after I got hired from paid on written to delivered. We were promised it wouldn't affect our pay but that's not true, they close off half the days for delivery on the week of payroll. Bonuses aren't getting paid out the way they used to. Upper management preaches family environment and how they want us to have a work life balance. Upper management actually says a lot of things that sound great in theory but they never back up what they say. They are looking to expand and doing anything they can to cut back our pay. We do a cult chant every morning lol. Your goal is insanely high so the only way to meet it is to life (all day shift) or come in on off days. The micro-managing is out of control and makes you extremely uncomfortable on the floor. You get written up for anything, 0 appreciation for the hard work you put in. I work on the Ashley side and the online business hurts us so much in the showroom. The turnover is high and for good reason, if you aren't drinking the kool-aid and are somewhat intelligent you can see through all the lies. I wish I had more good to say and I'm not some bitter employee I was one of the top salespeople in my showroom but I wouldn't recommend working here unless you're ok with no work life balance, constantly having your pay cut, being micro-managed the moment you walk into the showroom, and being promised things that will never happen.

Explore other reviews about CITY HOME

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, hard work recognized, and some of the best management I've ever worked with. Bonuses if you work hard. Great workflow and everyone is always doing their best. Looking forward to a long career here. I thank God everyday for my job and coworkers.

Cons

Not much. Great place in general.

avatar
CITY HOME Response
1mo
Thank you for the fantastic review! We’re thrilled to hear you’re enjoying the work-life balance, supportive leadership, and team environment. It means a lot that you feel recognized and motivated—we’re lucky to have you on the team. We got a kick out of the protein bar idea—fuel for thought!
1.0
Feb 28, 2026
Recommend
CEO approval
Business Outlook

Pros

2020 and maybe 21,22 were good after it all went down hill (thanks to AH )

Cons

Everyone is related , friends , family etc. HR is all friends with eveyone there for you cannot be taken serious . So many talented associates leave because they are forced out due to personal preference. Turn over company wide they say is low. However the location I worked in 80 precent of people were 6 month or under ! Yikes !!! Management does not know how to keep and lead their team , instead they micro manage , make up new rules that they do not follow after a few weeks and they always seem stressed. Oh and bonus program is constantly restructured . They present it as new opportunities however it’s really for them to pay less. This company always pays very low percentage and you have to jump through hoops that are on fire to make a bonus. And I wasn’t some employee who worked 6 months and quit. I was someone making 90k yearly for several years. This is just a reality. Higher management needs traning asap. And insurance gets worse every year !

See reviews by: Helpful|Rating|Date|All