Many things could improve but overall not bad. - Sales Associate CITY HOME Employee Review

3.0
Sep 29, 2015
Recommend
CEO approval
Business Outlook

Pros

Commission is pretty good overall but could be better. Easy 50k a year job if you just do your thing and sell stuff that sells itself. Other sales associates are fun to be around. You can make some good friends at work due to the style of job that it is.

Cons

AS400 sucks. Get a more user friendly platform. Weekends suck to work but that is retail. Reservation system is probably the biggest issue with this company. So many loopholes to jump through to get something reserved for the customer. Stop putting duplicates on the floor just to fill in space. We don't need anymore beige rolled arm sofa sets. What we need is leather sleeper sofas, fabric recliners that don't mimic leather, nontraditional items like free formed coffee tables or a few sofas that come in more than brown beige and grey. Give me one true red sofa, a blue sofa, an orange sofa. Lastly, there needs to be an option for the Athena to come in true leather. That's one of the best selling items but it would be better if we could confidently sell it to a customer. Too many sales associates on the floor during weekdays. We don't need 20+ people on a Wednesday. It's just not needed.

Explore other reviews about CITY HOME

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent onboarding process. Was a seamless integration and I am excited to start my work with the company.

Cons

None. All aspects and team members were professional and on task.

1.0
Feb 28, 2026
Recommend
CEO approval
Business Outlook

Pros

2020 and maybe 21,22 were good after it all went down hill (thanks to AH )

Cons

Everyone is related , friends , family etc. HR is all friends with eveyone there for you cannot be taken serious . So many talented associates leave because they are forced out due to personal preference. Turn over company wide they say is low. However the location I worked in 80 precent of people were 6 month or under ! Yikes !!! Management does not know how to keep and lead their team , instead they micro manage , make up new rules that they do not follow after a few weeks and they always seem stressed. Oh and bonus program is constantly restructured . They present it as new opportunities however it’s really for them to pay less. This company always pays very low percentage and you have to jump through hoops that are on fire to make a bonus. And I wasn’t some employee who worked 6 months and quit. I was someone making 90k yearly for several years. This is just a reality. Higher management needs traning asap. And insurance gets worse every year !

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