Avoid CMG at all Costs - Retail Ops CMG Financial Employee Review

2.0
Dec 29, 2016
Recommend
CEO approval
Business Outlook

Pros

A lot of great people you will meet and work with but it ends there.

Cons

If you are not in sales or management, pay has a chance to be significantly below market rate, there is no standard CMG bases their pay from, also many employees go years without seeing a raise. No bonuses are also a downside, so there is no incentive for goals, meeting monthly goals for a year won't get you another dollar, but maybe a free lunch! Mainly people are overworked and under compensated. There generally is no repercussion or held responsibility held to employees, bad and sloppy work is continual and shows no sign of slowing. Nepotism reigns king here, if you are not in their little circle, it's hard to move around and meet your career goals. They monitor and track all instant messages and are not afraid to punish on what they see. Any break over 10 minutes is subject for write up. Management will not back you up and stab you in the back if it is to save their butt. There is very little structure and process, training is a minimal. New ideas and processes are hard to implement due to lack of coordination, and willingness to put in effort from many others. CEO has shipped many jobs to India, and planning on outscoring many more (post closing, shipping, etc). A new LOS is attempting to be put in place, this will also help reduce the number of Ops staff needed, so more layoffs are in the future (Although it doesn't work as well as intended). They have and are being sued by main former employees as well. It's easier to just avoid CMG all together. The higher rated posts are done purposefully to hide the more negative ones, mainly by marketing. After a negative review, there will be a slew of positive ones.

Explore other reviews about CMG Financial

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

I have spent more than 3 decades in the mortgage industry, CMG is definitely in the top 3 mortgage companies I've worked for. Ops is lightning quick, compensation is solid, the product variety is the best I've seen including amazing proprietary programs, benefits are reasonable, there really isn't anything more I could ask for. Every aspect is at least good, if not world class!

Cons

None I can think of

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

There are a ton of opportunities to innovate and build industry-changing technologies. We have a great product team and a great engineering team, so the possibilities for my team and me are endless. We're also serious about using AI across product management, BSA work, QA, and engineering. It's part of our culture, and the transformation is being led directly by our technology leaders, which shows they're hands-on and lead by example. You won't find many places where a top leader is this invested in transformation and in the details, and that's both encouraging and energizing for our team. On the business side, there's a lot of flexibility and support for our sales and fulfillment team members. Ideas are heard and implemented no matter who they come from. Our leadership team is humble, and they genuinely care about and understand their business. They've been very welcoming and have taken the time to help me understand their business needs so I can deliver the right solutions. CMG believes in top-notch customer service and in offering a comprehensive suite of products that most other companies don't have. The culture here is great and genuine, and I'm very glad I made the choice to join CMG.

Cons

Opportunity to standardize process and create an enterprise fulfillment strategy, currently in the works and planned for the immediate future.

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