Terrible Experience - Loan Officer CMG Financial Employee Review

1.0
Aug 29, 2023
Recommend
CEO approval
Business Outlook

Pros

The company boasts an impressive range of products, particularly their outstanding All-in-One (AIO) product. However, my personal experience was hindered by challenges in working cohesively with some of my colleagues, primarily management and upper management.

Cons

During my time at CMG Financial, I had the opportunity to work in a branch that presented some challenges in terms of leadership and support. The initial promises made during the recruitment process were quite appealing, including leads, coaching, and access to great resources. However, upon joining the team, I found that the reality didn't quite align with these expectations. While the upper management showed enthusiasm and support during the recruitment phase, the level of communication and guidance dwindled after I was onboarded. Despite the initial assurance of ongoing support, I felt a disconnect as I navigated the branch's dynamics. The branch manager and sales manager, unfortunately, seemed inexperienced in their roles, which impacted the team's overall cohesion and performance. I encountered difficulties seeking assistance and guidance, particularly when it came to file-related queries. Responses often took longer than expected, and at times, I felt that seeking help was an inconvenience for the team. This lack of timely support hindered my ability to perform optimally in my role. Moreover, the promise of leads was not consistently fulfilled. There was a period where incorrect leads were provided for a couple of months before the situation was rectified. However, this improvement was short-lived as the supply of leads was subsequently reduced by upper management. This had an impact on my performance and growth within the company. While my experience wasn't entirely aligned with the initial expectations, I believe that CMG Financial has potential for improvement. For those considering joining the organization, I recommend researching and selecting a branch that demonstrates strong leadership and a supportive environment. It's essential to explore all avenues for mentorship and self-development, particularly if one aspires to excel in generating self-sourced business. In conclusion, I believe that providing adequate coaching and resources to employees, especially in branches with less experienced leadership, could greatly enhance the overall work experience at CMG Financial. I hope that my feedback is taken constructively and contributes to positive changes within the company.

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CMG Financial Response
2y
Thank you for taking the time to provide feedback. We appreciate the thoughtful and in depth information that has been shared. Employees are encouraged to reach out to their HR Business Partner to discuss any challenges that they may face so that solutions can be reached. There are many resources available to all members of the CMG team.

Explore other reviews about CMG Financial

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

I have spent more than 3 decades in the mortgage industry, CMG is definitely in the top 3 mortgage companies I've worked for. Ops is lightning quick, compensation is solid, the product variety is the best I've seen including amazing proprietary programs, benefits are reasonable, there really isn't anything more I could ask for. Every aspect is at least good, if not world class!

Cons

None I can think of

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

There are a ton of opportunities to innovate and build industry-changing technologies. We have a great product team and a great engineering team, so the possibilities for my team and me are endless. We're also serious about using AI across product management, BSA work, QA, and engineering. It's part of our culture, and the transformation is being led directly by our technology leaders, which shows they're hands-on and lead by example. You won't find many places where a top leader is this invested in transformation and in the details, and that's both encouraging and energizing for our team. On the business side, there's a lot of flexibility and support for our sales and fulfillment team members. Ideas are heard and implemented no matter who they come from. Our leadership team is humble, and they genuinely care about and understand their business. They've been very welcoming and have taken the time to help me understand their business needs so I can deliver the right solutions. CMG believes in top-notch customer service and in offering a comprehensive suite of products that most other companies don't have. The culture here is great and genuine, and I'm very glad I made the choice to join CMG.

Cons

Opportunity to standardize process and create an enterprise fulfillment strategy, currently in the works and planned for the immediate future.

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