Claims - Claims CNA Employee Review

3.0
Jan 24, 2017
Recommend
CEO approval
Business Outlook

Pros

Co-workers and not much else

Cons

New management has come in and let go seasoned employees. They have added extra layers of management and if you are not "young" and from Zurich you are not valued. Off shoring as many jobs as possible. There use to be a CNA family, which is now gone. Everyone is just waiting for the next round of reduction in force and hoping it's not them.

Explore other reviews about CNA

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and flexibility here

Cons

Negative coworkers in my current group

3.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is great, co worker support, transparency, PTO, Fully remote

Cons

Training is very rough. There is zero formal training & everyone operates their desk differently so you are confused on the correct way to complete your job. Underwriters are expecting too much of their UT & want to be spoiled. There needs to be a strict proocol. The only way to voice concerns is to be completely honest & while it helps, it still doesnt make up for no formal training. You just have to deal with it. Underwriting Technicians are overwhelmed & have too many Underwriters to cover. CNA needs to hire for help. Overwhelmed employees lead to burn out & mental health issues. Underwriters deserve to have their own UT/UA. The workload is ridiculous & causes more mistakes. Somedays you cant even breathe.

1
See reviews by: Helpful|Rating|Date|All