Claim Adjuster - Claim Adjuster CNA Employee Review

2.0
Jun 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Good salary and benefits. Autonomy to do your job the way you like.

Cons

Technology stuck in 90s. Claim system had DOS screen to it. Really bad. Management is far removed from everyday struggle of field personnel. My immediate supervisor provided no support or help for the job I was doing. Lots of politicking involved, you need to kiss right behinds in this company. The company does not use industry accepted Xactimate program. All claim adjusting is outsourced to independent vendors. Claim adjusters are, basically, just paying whatever vendors write.

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5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and flexibility here

Cons

Negative coworkers in my current group

3.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is great, co worker support, transparency, PTO, Fully remote

Cons

Training is very rough. There is zero formal training & everyone operates their desk differently so you are confused on the correct way to complete your job. Underwriters are expecting too much of their UT & want to be spoiled. There needs to be a strict proocol. The only way to voice concerns is to be completely honest & while it helps, it still doesnt make up for no formal training. You just have to deal with it. Underwriting Technicians are overwhelmed & have too many Underwriters to cover. CNA needs to hire for help. Overwhelmed employees lead to burn out & mental health issues. Underwriters deserve to have their own UT/UA. The workload is ridiculous & causes more mistakes. Somedays you cant even breathe.

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