IT Operations Director - Anonymous employee CNA Employee Review

1.0
Oct 31, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some great talent and people Facilities were good.

Cons

Leadership is not transparent Little to no direction Large IT Department with great people but lack of vision Wants to be Agile but doesn't embrace the process or is prepared for the process Lots of talk about diversity and management but behind the scenes sends a much different message. Cares about the people when they need something but when they don't need something they turn on you very quickly Lack of respect for people's ideas and thoughts Say Something was an idea they pushed but it does seem that no matter what you Say they have their own hidden agenda they are trying to accomplish. This goes back to the lack of direction, transparency, and communication.

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Pros

Great culture and flexibility here

Cons

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3.0
May 1, 2026
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Pros

Pay is great, co worker support, transparency, PTO, Fully remote

Cons

Training is very rough. There is zero formal training & everyone operates their desk differently so you are confused on the correct way to complete your job. Underwriters are expecting too much of their UT & want to be spoiled. There needs to be a strict proocol. The only way to voice concerns is to be completely honest & while it helps, it still doesnt make up for no formal training. You just have to deal with it. Underwriting Technicians are overwhelmed & have too many Underwriters to cover. CNA needs to hire for help. Overwhelmed employees lead to burn out & mental health issues. Underwriters deserve to have their own UT/UA. The workload is ridiculous & causes more mistakes. Somedays you cant even breathe.

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