Don't work here - Customer Service Representative CNA Employee Review

1.0
Feb 5, 2019
Recommend
CEO approval
Business Outlook

Pros

I don't have anything positive to say

Cons

They will over work you They will have you doing other departments work The moral is extremely low The bonus is bogus They are finding every reason not to give a raise or a bonus The bonus is once a year The benefits are terrible The way you request pto is crazy. You have to request all of your time in November, before the new year.

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5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and flexibility here

Cons

Negative coworkers in my current group

3.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is great, co worker support, transparency, PTO, Fully remote

Cons

Training is very rough. There is zero formal training & everyone operates their desk differently so you are confused on the correct way to complete your job. Underwriters are expecting too much of their UT & want to be spoiled. There needs to be a strict proocol. The only way to voice concerns is to be completely honest & while it helps, it still doesnt make up for no formal training. You just have to deal with it. Underwriting Technicians are overwhelmed & have too many Underwriters to cover. CNA needs to hire for help. Overwhelmed employees lead to burn out & mental health issues. Underwriters deserve to have their own UT/UA. The workload is ridiculous & causes more mistakes. Somedays you cant even breathe.

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