Will always struggle to be a consistent, stable place for employees and customers - Vice President CNA Employee Review

2.0
Mar 16, 2014
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and benefits. Many good and knowledgeable people.

Cons

Toxic culture among key leaders, making it difficult for quality leaders to drive a positive culture. Very political and difficult to get things done due to "turf wars". Work-life balance is not a valued trait in the culture. This is not the place for those who seek to drive innovation, creativity and who have an entrepreneurial spirit. An "old school" approach to management. Senior management will change every 5-8 years historically as do the strategy and values making it a challenged to maintain the consistency that is important to Agents, Clients and definitely to Employees.

Explore other reviews about CNA

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and flexibility here

Cons

Negative coworkers in my current group

3.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is great, co worker support, transparency, PTO, Fully remote

Cons

Training is very rough. There is zero formal training & everyone operates their desk differently so you are confused on the correct way to complete your job. Underwriters are expecting too much of their UT & want to be spoiled. There needs to be a strict proocol. The only way to voice concerns is to be completely honest & while it helps, it still doesnt make up for no formal training. You just have to deal with it. Underwriting Technicians are overwhelmed & have too many Underwriters to cover. CNA needs to hire for help. Overwhelmed employees lead to burn out & mental health issues. Underwriters deserve to have their own UT/UA. The workload is ridiculous & causes more mistakes. Somedays you cant even breathe.

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