Great benefits, heavy workload even in lower positions; good place to stay and grow - Legal Resource Coordinator CNA Employee Review

4.0
Apr 23, 2021
Recommend
CEO approval
Business Outlook

Pros

* CNA was a great place to grow. For someone completely new to the industry, I was able to pick things up relatively fast and learn a variety of different fields within CNA. * Depending on the group you're in, people are incredibly friendly and hospitable. I made a lot of friends of all different backgrounds! :) * Everyone chips in to help out despite heavy workload. * Great benefits for the most part. Hard to top. 4 wks off the bat is rare to find in this city. * My manager was very helpful and really encouraged professional development. Not sure if it's the norm but I really enjoyed having someone who encouraged me to think outside the box. * When the office was open, there was a lot of collaboration and "focus rooms" for times when people just need to step out to take a breather. * Diverse employee resource groups. I loved being in a few and meeting new people across departments. * People are willing to adapt and consider new ideas (at least in my department) even if they can get messy!

Cons

- The health insurance (ironically) is not that great. It had a high deductible that I never managed to reach even by year end despite my higher than average doctor visits. This is more so a criticism on UnitedHealthcare if anything. - One big con is that CNA is incredibly cut throat when it comes to layoffs. Once they laid off staff counsel departments during the holiday season - ouch. Then they had a few layoffs during this pandemic - to people who have been with CNA for over a decade or more! It was heartless especially since our company wasn't affected by COVID. For a company that prides itself on inclusion and diversity, it was a bad look to layoff positions that were filled by minorities. - This is a common problem with most companies I've worked with: lack of communication between departments hinders processes to the point of wanting to pull your hair out. There needs to be more cross training across departments. - The godawful end of year ratings are so skewed. I can't blame my supervisor because I know that internally it's a struggle to get more than one person ranked at "Exceeds Expectations" by HR. I busted my butt and never got that accolade. There wasn't a real answer as to why I never did.

Explore other reviews about CNA

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and flexibility here

Cons

Negative coworkers in my current group

3.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is great, co worker support, transparency, PTO, Fully remote

Cons

Training is very rough. There is zero formal training & everyone operates their desk differently so you are confused on the correct way to complete your job. Underwriters are expecting too much of their UT & want to be spoiled. There needs to be a strict proocol. The only way to voice concerns is to be completely honest & while it helps, it still doesnt make up for no formal training. You just have to deal with it. Underwriting Technicians are overwhelmed & have too many Underwriters to cover. CNA needs to hire for help. Overwhelmed employees lead to burn out & mental health issues. Underwriters deserve to have their own UT/UA. The workload is ridiculous & causes more mistakes. Somedays you cant even breathe.

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