Claims Adjuster - Anonymous employee CNA Employee Review

1.0
Sep 11, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice Location and office Helps when needs to adjust hours at times Some very nice coworkers Great opportunity to talk to different people, organizations all over the country daily. Nice casual atmosphere, at times fun.

Cons

- Micromanaged and managing by intimidation is NEVER effective and certainly does not promote a healthy work place. Experienced adults do not need that especially when they have more working knowledge than many of the supervisors. - Job should be listed as call center worker, not claims adjuster - NOT a place to work if you come from a working background that puts quality, customer service/satisfaction over quantity with poor service (the number of calls you take and get rid of fast is what counts). - VERY LOW pay for the job expectations. Benefits are a plus. - Old company dogs in management that will never leave as long as they can keep everyone else down. you feel like you are in school, and certain people run to the principal.

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5.0
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Pros

Great culture and flexibility here

Cons

Negative coworkers in my current group

3.0
May 1, 2026
Recommend
CEO approval
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Pros

Pay is great, co worker support, transparency, PTO, Fully remote

Cons

Training is very rough. There is zero formal training & everyone operates their desk differently so you are confused on the correct way to complete your job. Underwriters are expecting too much of their UT & want to be spoiled. There needs to be a strict proocol. The only way to voice concerns is to be completely honest & while it helps, it still doesnt make up for no formal training. You just have to deal with it. Underwriting Technicians are overwhelmed & have too many Underwriters to cover. CNA needs to hire for help. Overwhelmed employees lead to burn out & mental health issues. Underwriters deserve to have their own UT/UA. The workload is ridiculous & causes more mistakes. Somedays you cant even breathe.

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