This used to be a good company - Anonymous employee CNA Employee Review

1.0
Mar 1, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

CNA has an excellent claims philosophy and you can feel good that the insurance product we sell delivers a great value and product to our customers.

Cons

The culture has shifted at this company. There is very little opportunity to advance into senior positions unless you previously worked at Chubb. They have gotten rid of much of the long-term staff in favor of newer, cheaper trainees. Promotions seem to be more based on who you are kissing up to rather than merit. The performance evaluation system is very subjective and contains forced rankings. Raises do not even keep up with inflation.

Explore other reviews about CNA

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture and flexibility here

Cons

Negative coworkers in my current group

3.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is great, co worker support, transparency, PTO, Fully remote

Cons

Training is very rough. There is zero formal training & everyone operates their desk differently so you are confused on the correct way to complete your job. Underwriters are expecting too much of their UT & want to be spoiled. There needs to be a strict proocol. The only way to voice concerns is to be completely honest & while it helps, it still doesnt make up for no formal training. You just have to deal with it. Underwriting Technicians are overwhelmed & have too many Underwriters to cover. CNA needs to hire for help. Overwhelmed employees lead to burn out & mental health issues. Underwriters deserve to have their own UT/UA. The workload is ridiculous & causes more mistakes. Somedays you cant even breathe.

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