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      CRH

      Engaged Employer

      CRH reviews

      Generally okay, but no pride in job - Customer Service Representative CRH Employee Review

      1.0
      Jan 29, 2012
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training is very thorough Good resources to get information needed while on calls.

      Cons

      Team leads do not like to answer questions Punished for surveys that are uncontrollable Coachings for stats are constantly cancelled Team leads' personal hygiene leaves much to be desired Constant calls all day with only 30 seconds or less in between calls Rarely are days off accepted. I have worked there for over a year and do not know of anyone who had approved time off except for team leads who can come and go as they please. Punished for transferring calls even if you have no way to help customers. People get promoted only to be constantly demoted. Every year there is a huge turnover of almost 200 people.

      Explore other reviews about CRH

      5.0
      Jul 5, 2026
      Operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      it is all great work

      Cons

      sometimes a bit stressful overall

      1.0
      May 24, 2026
      Qc technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall, it’s a really good company—probably some of the best benefits in the industry, and that’s one of the main reasons I chose to work here.

      Cons

      My advice to anyone considering it: be careful about the promises you’re made during the hiring process. Make sure everything is put in writing, and make sure it’s exact—your position, job description, responsibilities, and what is expected of you. Things can change. If the person who hired you leaves or moves on, the person who replaces them may see things differently and change everything. That can include doing away with the position you were hired for and moving you into a completely different role—one you may have never left your previous job to take in the first place.

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