A Living Nightmare - Anonymous employee CRH Employee Review

1.0
Aug 24, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I made many lifetime friends

Cons

I am at the Tampa location and I used to be in management but 'stepped down' because the ENTIRE management team is a joke. They don't care about their agents, they only pretend so they can say that they are doing their part. As far as promotions go, they can be easy if you're not a complete idiot but if you get on anyone's bad side they will do anything and everything to screw you over--even if you are #1 on the 'team.'-- I HIGHLY recommend NOT even wasting your time with this company, unless you are desperate and still looking for other jobs. The pay isn't the worst but compared with other Customer Service jobs, it is. Agents don't have any benefits besides the 'star player' crap they try to play off. Besides the no benefits, they give us no incentive to care and don't ever acknowledge when you excel.

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5.0
Jul 5, 2026
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CEO approval
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Pros

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Cons

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1.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, it’s a really good company—probably some of the best benefits in the industry, and that’s one of the main reasons I chose to work here.

Cons

My advice to anyone considering it: be careful about the promises you’re made during the hiring process. Make sure everything is put in writing, and make sure it’s exact—your position, job description, responsibilities, and what is expected of you. Things can change. If the person who hired you leaves or moves on, the person who replaces them may see things differently and change everything. That can include doing away with the position you were hired for and moving you into a completely different role—one you may have never left your previous job to take in the first place.

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