Inflexible hours, negotiable pay - Customer Service Representative CRH Employee Review

2.0
Oct 11, 2014
Recommend
CEO approval
Business Outlook

Pros

The pay is (somewhat) negotiable if you are educated and/or have relevant experience, interview is an easy phone interview after passing two online assessments (which anyone with a high school diploma and above should be able to do).

Cons

Extremely poor training, difficult to get in touch with anyone in case there are any urgent questions/concerns, you are required to purchase your own equipment and use your own laptop to download their buggy software, and most importantly, they said the job was permanent although it was actually seasonal and I left my previous job to do this from home so I could go back to grad school... I could go on.

Explore other reviews about CRH

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

it is all great work

Cons

sometimes a bit stressful overall

1.0
May 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Overall, it’s a really good company—probably some of the best benefits in the industry, and that’s one of the main reasons I chose to work here.

Cons

My advice to anyone considering it: be careful about the promises you’re made during the hiring process. Make sure everything is put in writing, and make sure it’s exact—your position, job description, responsibilities, and what is expected of you. Things can change. If the person who hired you leaves or moves on, the person who replaces them may see things differently and change everything. That can include doing away with the position you were hired for and moving you into a completely different role—one you may have never left your previous job to take in the first place.

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