Axis system sucks - Retail Representative CROSSMARK Employee Review

1.0
Nov 7, 2015
Recommend
CEO approval
Business Outlook

Pros

Work performed one week is paid the next week. Nothing else good to say about this company since the switch from Sales Trak to the Axis scheduling system.

Cons

The move to the Axis (Gigwalk based) scheduling system has stripped the retail reps of their humanity. You are not guaranteed any work at all, yet you are required to perform all tasks assigned to you and are forbidden from opting out without getting approval from your supervisor. No other merchandising company I work for treats their employees like this. All of the others allow you to un-assign yourself from a project if you wish (without having to give a reason) or they present the open projects and allow you to apply for them. My current Crossmark supervisor sends out several emails a day reviewing the progress on assigned tasks and can't understand why the "team" always falls below the goal (usually 95% to 100%) of assigned tasks, not realizing that we, as part-time employees, have other part-time jobs (all of mine pay better) that take priority over the Draconian system that Crossmark uses. The old system (Sales Trak) was much better from a retail rep standpoint as you had some control over the assignments that you worked. Forcing someone who doesn't want to deal with certain types of merchandising tasks (I refuse to do any "selling" unless I'm getting a commission of some sort) when another rep may excel at and enjoy that type of work makes absolutely no sense to me at all.

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CROSSMARK Response
10y
Hi there! Thank you for sharing your thoughts with us. We are currently working to enhance our scheduling systems to address your feedback. Stay tuned for updates!

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an honest example of your day, we will pay you for 15 minutes to run up to a Walmart. For that 15 minutes we will expect you to read instructions for any new changes, run in and check in with a manager, find our product, count our products exactly, go to the back room and find our products (which is by far the longest step), count our products in the back exactly, bring our products to the front of the store, take pictures and answer questions, remove all old products, stock by date, take pictures and answer questions. If this takes you 25-30 minutes, which is probably a more accurate accounting, we will still only pay you for 15. If you are lucky there may be another job that day, but if not you will be expected to waste your gas, drive to the Walmart that we demanded, and work that 15 minute job alone. In that case we will be demanding that you take an hour out of your day for $3.00.

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