Don't bother - Retail Sales Merchandiser CROSSMARK Employee Review

2.0
May 19, 2025
Recommend
CEO approval
Business Outlook

Pros

My schedule was somewhat flexible before they found out that I was happy with it. Then it changed. I fought for and finally received a halfway decent hourly wage.

Cons

*"HEY! We just found out ourselves!" Management always blames the client. *Printed sales forms are incorrect. *HORRIBLE software (360) with unnecessary screens to click through all day and software doesn't line-up with paper sales forms, so you have to hunt on the form each time you make an order. *I'm ALWAYS fighting for the correct gas reimbursement! You have to go into a seperate program DAILY to beg for the daily mileage that the software cheats you out of. If I were in a physical location, this task would be done while I was on-the-clock but since you have to do it at home on YOUR computer (NO reimbursement), you're giving them free work hours. Management has NO INTEREST in correcting this--as Crossmark doesn't have to pay out as much by cheating you out of it. *The rules constantly change. I was told that I can work my stores ANYTIME during regular hours but now you cannot work weekends--as the 'key decision makers' at Walmart supposedly work a regular M-F day shift. *Walmart, the biggest client has ZERO interest in accomodating Crossmark sales reps. One of my stores throws my daily order forms away right in front of me. The departments are not allowed to place orders themselves. Also, Walmart will NOT adjust inventory counts if asked. One of my stores showed 91 of a particular product when they actually had zero, so there were no sales of a popular item for four weeks until their ordering system finally caught up. *LOTS of other complaints but you get the idea.

Explore other reviews about CROSSMARK

5.0
Jun 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Really liked all the managers I worked with

Cons

No cons I can think of

3.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

It pains me not to give a higher rating!! I absolutely love this kind of work. It's super flexible on days & hours you can work. It's total independence out in the field. I'm always by myself. I love using my attention to detail & having some creative freedom with certain displays. Pay is better than most. Managers are willing to work with you if they see you are doing what you can on your end.

Cons

I've had 6 Managers over the course of the three years I've been there. Only one of which I've met face to face. No pay raise, but I'm also part time. When I needed hours my first year, there were none to be given. Now that I have a second job, a year later, there are all kinds of hours available. I've had points taken off of my overall employee rating from stores in locations that I never agreed to work & never stepped foot in. The travel pay isn't worth it to me. I said $14/hr, but it's different than a normal hourly job. You have weekly tickets or Service Orders & they give you a window of time they want it completed. If you know you'll have to go over, you can contact them. For the most part, you're not gonna get much more than what's been estimated though. I feel like I always end up actually working more than I'm able to claim. That's more my fault though & many people do NOT do that. Another con is occasional attitude from management at new stores. When you visit a location for the first time & they are not familiar with you, sometimes they let it be known that they're suspicious of you. And if that particular Service Order didn't provide a LOA or more in-depth details, then it can put you on the spot & be embarrassing.

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