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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      Apply Only If You Like to Work at a Reckless Pace - Anonymous employee CSAA Insurance Group, a AAA Insurer Employee Review

      2.0
      Jun 18, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved my supervisors and my team of 12 other adjusters. Everyone was always helpful and I loved advising clients who had no idea how the repair process worked.

      Cons

      Its a call center and my biggest complaint is the expectation of replying to ALL your emails (30+) , ALL your voicemail (15+), team assist for other adjusters, type denial letters and take 10 new claims "inbetween" calls. This was a daily expectation. Throughout your 8 hour shift it was easy to take 10 new claims but impossible to do anything else so all of your work started backing up. And god forbid you want to show compassion to someone who has been in a terrible accident. If you are a call too long, you get an instant message from some supervisor saying, "you need to wrap up and take another call." And don't get me started on the customer surveys or how they rank you against the other employees. This job was not for me. I'm about quality, not quantity but if you like an extremely fast pace, give this job a shot. They're attrition rate is pretty high.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      Jul 13, 2026
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      great opportunities for training and learning.

      Cons

      high work loads for adjusters

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      2d
      We appreciate you recognizing areas such as autonomy, leadership guidance and manageable workload. We’re sorry to hear that other aspects of your experience did not meet expectations. At CSAA Insurance Group, we know that clear alignment, strong collaboration and inclusive opportunities are important to a positive employee experience. Feedback like this helps us identify where we can continue to improve how teams work together and support employees. If you’re open to sharing more, we encourage you to connect with our HR team so we can better understand your experience. Thank you again for your feedback.
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