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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      Current culture and incentive create the systematic problems at AAA NCNU - Former Employee of the Infamous AAA Express CSAA Insurance Group, a AAA Insurer Employee Review

      2.0
      Sep 18, 2011
      Former employee of the infamous aaa express
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very well known brand with customer loyalty Benefits package such as 401k with match, retirement plan, & healthcare benefits are quite generous for entry level Loss ratio is among the lowest in the entire industry Tendency to hire from within

      Cons

      A very sleepy company lacking in talent throughout. Employee quality is very low due to brain drain, lower cash compensation, & chaotic work environment Agent compensation is comparatively lower that other companies. Veterans from rank and file to senior management are set in their ways Widespread systematic disorganization. Multiple systems & department are segregated Jealousy, mistrust, and feelings of entitlement due to seniority from employees (top to bottom) Company is not run as a for profit business, although it is a not for profit. Wasteful spending. Veteran senior management is not familiar with dealing with the current economic slowdown. Fresh management from outside AAA usually come from outside the insurance industry, creating problems.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      Jul 13, 2026
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      great opportunities for training and learning.

      Cons

      high work loads for adjusters

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      1d
      We appreciate you recognizing areas such as autonomy, leadership guidance and manageable workload. We’re sorry to hear that other aspects of your experience did not meet expectations. At CSAA Insurance Group, we know that clear alignment, strong collaboration and inclusive opportunities are important to a positive employee experience. Feedback like this helps us identify where we can continue to improve how teams work together and support employees. If you’re open to sharing more, we encourage you to connect with our HR team so we can better understand your experience. Thank you again for your feedback.
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      CSAA Insurance Group, a AAA Insurer reviewsCSAA Insurance Group, a AAA Insurer Former Employee of the Infamous AAA Express reviewsCSAA Insurance Group, a AAA Insurer review