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CSAA Insurance Group, a AAA Insurer

Engaged Employer

CSAA Insurance Group, a AAA Insurer reviews

Constant re-organizations have destroyed employee morale at what used to be a nice place to work. - Project Manager CSAA Insurance Group, a AAA Insurer Employee Review

2.0
Nov 10, 2011
Project manager
Recommend
CEO approval
Business Outlook

Pros

Great products & excellent service for insureds. Decent benefits, good work/life balance, dedicated employees despite major deficiencies in senior management skills, attitude, and behavior. Senior management is very arrogant and guided by egoism.

Cons

Multiple reorganizations (which indicate senior and middle management's inability to stick with a decision or plan) leaves employees very distrustful and in a constant state of flux over job instability. Layoffs of knowledgable employees followed by hiring contractors to replace them has led to many employees leaving the organization due to extreme dissatisfaction with the current regime. Egos and decisions based on emotion rather than facts is evidence of a poor management team.

Explore other reviews about CSAA Insurance Group, a AAA Insurer

5.0
Jul 13, 2026
Claims specialist
Recommend
CEO approval
Business Outlook

Pros

great opportunities for training and learning.

Cons

high work loads for adjusters

1.0
Jul 4, 2026
It sr. manager
Recommend
CEO approval
Business Outlook

Pros

- High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

Cons

- Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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CSAA Insurance Group, a AAA Insurer Response
4d
We appreciate you recognizing areas such as autonomy, leadership guidance and manageable workload. We’re sorry to hear that other aspects of your experience did not meet expectations. At CSAA Insurance Group, we know that clear alignment, strong collaboration and inclusive opportunities are important to a positive employee experience. Feedback like this helps us identify where we can continue to improve how teams work together and support employees. If you’re open to sharing more, we encourage you to connect with our HR team so we can better understand your experience. Thank you again for your feedback.
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