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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      Non-Injury adjuster - Anonymous employee CSAA Insurance Group, a AAA Insurer Employee Review

      2.0
      Sep 20, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I really can't think of one.

      Cons

      First line supervisors are really just bully's on the playground. Adjusters are severely micromanaged, chastised on the floor and overworked. Pay is far below industry standard and they act like they're doing us a favor by employing us.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      9y
      We are deeply concerned about the comments you have shared here. Providing excellent service to customers and maintaining a welcoming work environment for our valued employees are top priorities. We encourage you to reach out to your Human Resources contact for your area so we can investigate this further.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      Jul 13, 2026
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      great opportunities for training and learning.

      Cons

      high work loads for adjusters

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      2d
      We appreciate you recognizing areas such as autonomy, leadership guidance and manageable workload. We’re sorry to hear that other aspects of your experience did not meet expectations. At CSAA Insurance Group, we know that clear alignment, strong collaboration and inclusive opportunities are important to a positive employee experience. Feedback like this helps us identify where we can continue to improve how teams work together and support employees. If you’re open to sharing more, we encourage you to connect with our HR team so we can better understand your experience. Thank you again for your feedback.
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      CSAA Insurance Group, a AAA Insurer reviewsCSAA Insurance Group, a AAA Insurer review