employer cover photo
employer logo
employer logo

CSAA Insurance Group, a AAA Insurer

Engaged Employer

CSAA continues to loose ground due to poor customer service by forcing high profit goals. - Automotive Services Supervisor CSAA Insurance Group, a AAA Insurer Employee Review

2.0
Dec 2, 2008
Recommend
CEO approval
Business Outlook

Pros

Benefits were great but are slowly being taken away. Great front line customer service staff.

Cons

No clear vision for customer service needs. The drive for profit margins over customer care continues to drive CSAA in the wrong direction. The need is being driven by the fact that CSAA and its partner holding company ACA need more clubs to join so that the expense of our recent It and Call centers can be spread across these other clubs. They are trying to leverage buying power like Wallmart also and this will only weaken them as a whole. Our club was great because we were able to focus on our customer without being high profit driven. When we grew in size we lost this edge and other were able to exploit our weakness and move in.

Explore other reviews about CSAA Insurance Group, a AAA Insurer

5.0
Jul 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great company to work for

Cons

no complaints from me, great

1.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

- High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

Cons

- Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

See reviews by: Helpful|Rating|Date|All