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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      How does this happen?? - Call Center Representative CSAA Insurance Group, a AAA Insurer Employee Review

      2.0
      Jan 14, 2018
      Call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Truly nice co-workers. Nice, clean office (Hamilton NJ). Really good views of the parking lot. Lots of food and events going on all the time.

      Cons

      They were STILL using DOS?? During meeting management encouraged people to leave when asked questions they didn't like. With the exception of two, the call center supervisors are running a social club. And getting help is HARD - either number is wrong or person who answers is a 'not my job' type. Did not feel valued as an employee.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      8y
      We welcome candor from all employees and welcome transparency. We would like to have more detail about the incident you describe above regarding the meeting. If possible, please contact the HR team so that we can investigate further. Thank you.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      Jul 7, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great company to work for

      Cons

      no complaints from me, great

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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      CSAA Insurance Group, a AAA Insurer reviewsCSAA Insurance Group, a AAA Insurer Call Center Representative reviewsCSAA Insurance Group, a AAA Insurer review