Pros
Free basic membership to AAA for working here, your choice of United PPO and Kaiser medical, Delta dental, VSP vision, Fidelity 401k w/dollar for dollar match up to 3% then .50 to the dollar for 2% after that(I'm pretty sure), supplemental retirement program, generally nice people, decent compensation.
Cons
Favoritism. If there is an open position, and your supervisor tells you to apply for it, you should, and you will probably get that position. Poor financial management at the executive level. Money is being spent on computer programs that are scrapped less than a year into use. Not just one, but several systems. Training of new call center reps is poor, and does not get reviewed or improved, even when management is aware of a problem. Corruption in the higher levels of management, fudging numbers, embezzlement, etc. Poor background checks resulting in the afore-mention situations. Communicating information only after it is needed, not before, when it would ahve been useful. Field insurance agents who are unethical in their sales and dealings.