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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      Claim Service Specialist - Claims Service Specialist CSAA Insurance Group, a AAA Insurer Employee Review

      2.0
      Aug 30, 2018
      Claims service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      co-workers are great no other positive things come to mind

      Cons

      Workload is unmanagable. Expectaions too high. Salary of a brand new employee higher than an employee with over 10 years tenure. Expected to work over time. 2 hours each day mandatory assisting other adjusters claim calls while your own claims / voicemails sit waiting. do not care about seniority and do not treat equal. supervisors need more training

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      7y
      We are saddened to hear that you felt this way about your work experience. We strive to ensure all employees get the support they need to be successful. Hopefully you had an opportunity to share your concerns with your HR representative before you moved on. If not, we would like to learn more if your able to reach out and discuss.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      Jul 13, 2026
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      great opportunities for training and learning.

      Cons

      high work loads for adjusters

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      1d
      We appreciate you recognizing areas such as autonomy, leadership guidance and manageable workload. We’re sorry to hear that other aspects of your experience did not meet expectations. At CSAA Insurance Group, we know that clear alignment, strong collaboration and inclusive opportunities are important to a positive employee experience. Feedback like this helps us identify where we can continue to improve how teams work together and support employees. If you’re open to sharing more, we encourage you to connect with our HR team so we can better understand your experience. Thank you again for your feedback.
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      CSAA Insurance Group, a AAA Insurer reviewsCSAA Insurance Group, a AAA Insurer Claims Service Specialist reviewsCSAA Insurance Group, a AAA Insurer review