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      CSAA Insurance Group, a AAA Insurer

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      CSAA Insurance Group, a AAA Insurer reviews

      Company has gone to garbage - Senior Claims Advisor (But Keeps Changing) CSAA Insurance Group, a AAA Insurer Employee Review

      1.0
      Jun 24, 2020
      Senior claims advisor (but keeps changing)
      Recommend
      CEO approval
      Business Outlook

      Pros

      No pros anymore they've gone from a great place to work to a desperate company doing anything to stem the loss of roughly 2% of their customer base per quarter regardless of the toll it is taking on current employees

      Cons

      I have had 4 job titles in as many months company is on the verge of collapse because they chose to remain 20 plus years behind the rest of the industry when it came to marketing and technology. They have made it a point to quadruple the work load of all employees in what used to be the claims dept as they have collapsed roughly 5 job titles into a single role with 0 additional compensation not to mention they now expect the claims dept to double as a sales dept as well further proving the executives have 0 clue as to what they are doing and are about to lose a large chunk of experienced employees do to their very poor decisions in the last 6 months

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      5y
      Although we disagree with many of these points, thank you for taking the time to post.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      Jul 7, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great company to work for

      Cons

      no complaints from me, great

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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      CSAA Insurance Group, a AAA Insurer reviewsCSAA Insurance Group, a AAA Insurer Senior Claims Advisor (But Keeps Changing) reviewsCSAA Insurance Group, a AAA Insurer review