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CSAA Insurance Group, a AAA Insurer

Engaged Employer

Prior proper planning prevents poor performance. The 6 P's - Supervisor Automotive Services CSAA Insurance Group, a AAA Insurer Employee Review

2.0
Jul 10, 2008
Recommend
CEO approval
Business Outlook

Pros

As a CSAA employee I have a tremendous amount of freedom to do what is needed to make a difference. Benefits.

Cons

We are in the middle of a reorg and upper management has chosen to down size staff instead of improve marketing and customer service. This will cause further dissatisfaction for customers and take us years to recover from. We did this several years ago and it did not work - why do it again!!!!!!!

Explore other reviews about CSAA Insurance Group, a AAA Insurer

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

Cons

Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

1.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

- High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

Cons

- Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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