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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      Glad I'm Outta There - Project Manager CSAA Insurance Group, a AAA Insurer Employee Review

      1.0
      May 17, 2010
      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      When I began working for CSAA, it always felt like I was coming home to a "family" that shared the same goals and objectives. People, including the management team, were kind to one another and always expressed the desire to assist to get a job done. It truly felt as though there were no boundaries on what we could do as a corporation to ensure the success of CSAA.

      Cons

      It saddened me when I left CSAA. I no longer recognized the company I worked for for so many years. Their hiring practices changed, constant reorganizations with seemingly no thought of the impact to the employees or the membership, and a lack of corporate direction. CSAA spent oodles of money on new systems, outsourcing, highly paid consultants and nothing helped cement their strategy. And, the way the outsourced employees were treated was unforgiveable. They were constantly dehumanized and finally led out to pasture. IT Management was a joke ,,, where did they find some of the people leading IT?

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      Jul 13, 2026
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      great opportunities for training and learning.

      Cons

      high work loads for adjusters

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      23h
      We appreciate you recognizing areas such as autonomy, leadership guidance and manageable workload. We’re sorry to hear that other aspects of your experience did not meet expectations. At CSAA Insurance Group, we know that clear alignment, strong collaboration and inclusive opportunities are important to a positive employee experience. Feedback like this helps us identify where we can continue to improve how teams work together and support employees. If you’re open to sharing more, we encourage you to connect with our HR team so we can better understand your experience. Thank you again for your feedback.
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