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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      Incompetent, Petty Senior Leadership - Vice President CSAA Insurance Group, a AAA Insurer Employee Review

      1.0
      Jun 7, 2010
      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      A Strong brand, tenure-based culture and a strong respect for members & customers make CSAA a firm worth considering as a place to work.

      Cons

      Senior leadership is incompetent, petty, political and as a result, continues to re-organize every 8 months. If you are a rising star you are singled out for attack by political enemies. Teh constant re-org have everyone protecting their jobs vs. improving the operations and the customer experience. All solid work to improve customer service, increase profits or make the company easy to do business with are delayed by petty politics until all good people leave. Only the mediocre survive and the culture makes it hard to get anything done.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      Jul 13, 2026
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      great opportunities for training and learning.

      Cons

      high work loads for adjusters

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      1d
      We appreciate you recognizing areas such as autonomy, leadership guidance and manageable workload. We’re sorry to hear that other aspects of your experience did not meet expectations. At CSAA Insurance Group, we know that clear alignment, strong collaboration and inclusive opportunities are important to a positive employee experience. Feedback like this helps us identify where we can continue to improve how teams work together and support employees. If you’re open to sharing more, we encourage you to connect with our HR team so we can better understand your experience. Thank you again for your feedback.
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