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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      Money driven - Service Agent CSAA Insurance Group, a AAA Insurer Employee Review

      1.0
      Mar 1, 2022
      Service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      This was my first job involving insurance and a lot of the time, it didn’t seem like consumers were top priority. When prices would rise, they would tell us to say, “we’re due for an increase.” There wasn’t much wiggle room to satisfy the consumer. Then those consumers get angry, and take it out on you. It was just too stressful and nothing made it worth it.

      Cons

      I didn’t notice a lot of opportunities for progression in the company. My customer survey average was high consistently and all it got me was paper certificates that were put in the trash

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      4y
      Thank you for taking the time to leave a review. We are disappointed to hear that you felt this way while working with us. We continually challenge ourselves to improve our ways of serving members and our associates. We are always looking for opportunities to improve. Please reach out to HR if you are still available to do so.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      Jul 7, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great company to work for

      Cons

      no complaints from me, great

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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