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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      Don’t waste your time - Customer Service CSAA Insurance Group, a AAA Insurer Employee Review

      1.0
      Mar 5, 2022
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      They pay you. That’s it.

      Cons

      The calls never stop, it is very hard to get any off the phone time. Management cares about the wrong things and micromanages. They promote the employees that slack off and don’t do much but overlook the ones that are working hard and actively trying to learn more or do more in the company. They don’t care about you as an individual, only the numbers / the stats you put out. The management does not own up to their mistakes, instead they just try to cover their own rear. Don’t waste your time here.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      4y
      Thank you for taking the time to share this feedback. We are disappointed to hear that you feel this way about your employment experience. As a company, we are committed to providing a positive work environment for all associates. If you need any help making the right connections to discuss your concerns, do not hesitate to reach out to your local Human Resources representative for assistance. We are always looking for opportunities to improve.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      Jul 13, 2026
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      great opportunities for training and learning.

      Cons

      high work loads for adjusters

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      1d
      We appreciate you recognizing areas such as autonomy, leadership guidance and manageable workload. We’re sorry to hear that other aspects of your experience did not meet expectations. At CSAA Insurance Group, we know that clear alignment, strong collaboration and inclusive opportunities are important to a positive employee experience. Feedback like this helps us identify where we can continue to improve how teams work together and support employees. If you’re open to sharing more, we encourage you to connect with our HR team so we can better understand your experience. Thank you again for your feedback.
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