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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      Dude, Where's My Company? - Anonymous employee CSAA Insurance Group, a AAA Insurer Employee Review

      3.0
      Sep 8, 2010
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      AAA NCNU is a good place to work for people looking for steady, if uninspired, employment. Benefits are generally better than average, and historically there is a culture of supporting employees and taking very good care of customers.

      Cons

      Pay is sub par, and the company has taken on a relocation strategy of moving resources from (salary expensive) San Francisco to places like Oklahoma, Phoenix, Las Vegas, and Walnut Creek. The culture is changing - everyone is worried for their employment (unheard of even 2-3 years ago), management is increasingly secretive, and many of the original San Francisco employees feel alienated by social/poltical values of the Phoenix and Colorado Springs newer employees. The company doesn't know how to innovate, and is losing lots of business to its competitors.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      Jul 13, 2026
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      great opportunities for training and learning.

      Cons

      high work loads for adjusters

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      3d
      We appreciate you recognizing areas such as autonomy, leadership guidance and manageable workload. We’re sorry to hear that other aspects of your experience did not meet expectations. At CSAA Insurance Group, we know that clear alignment, strong collaboration and inclusive opportunities are important to a positive employee experience. Feedback like this helps us identify where we can continue to improve how teams work together and support employees. If you’re open to sharing more, we encourage you to connect with our HR team so we can better understand your experience. Thank you again for your feedback.
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