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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      Management needs to listen.... - Anonymous employee CSAA Insurance Group, a AAA Insurer Employee Review

      2.0
      Oct 16, 2010
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great frontline people, dedicated to providing customer service. They support one another and make the best of a difficult situation. By far they are the strength of CSAA. Great brand name, however, not promoted enough to let potential customers know they are more than just "ERS".

      Cons

      Have increased requirements for file quality and customer satisfaction, but have not decreased the workload to accomodate for the amount of time necessary to complete new requirements. More work, same quantity. Instead of taking the MOST knowledgeable people off the phone to assist newer agents, people seem to be taken off that won't effect service levels as much. Add to that people going several minutes without getting a real answer and you leave the good employees covering the slack of everyone else

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      Jul 13, 2026
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      great opportunities for training and learning.

      Cons

      high work loads for adjusters

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      1d
      We appreciate you recognizing areas such as autonomy, leadership guidance and manageable workload. We’re sorry to hear that other aspects of your experience did not meet expectations. At CSAA Insurance Group, we know that clear alignment, strong collaboration and inclusive opportunities are important to a positive employee experience. Feedback like this helps us identify where we can continue to improve how teams work together and support employees. If you’re open to sharing more, we encourage you to connect with our HR team so we can better understand your experience. Thank you again for your feedback.
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      CSAA Insurance Group, a AAA Insurer reviewsCSAA Insurance Group, a AAA Insurer review