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      CSAA Insurance Group, a AAA Insurer

      Engaged Employer

      CSAA Insurance Group, a AAA Insurer reviews

      Out of Touch Supervisors and Managers - Medical Payments Claim Associate CSAA Insurance Group, a AAA Insurer Employee Review

      2.0
      Oct 6, 2022
      Medical payments claim associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home M-F Schedule

      Cons

      Heavy, Heavy Workload (280+ Open Claims per person) Out of touch supervisors and managers Lack of training - 2 weeks and one week was dedicated to getting adjusters license No follow up training Non supportive team members

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      3y
      Thank you for taking the time to leave a review and for your feedback. We are disappointed to hear that you felt this way about your experience with us. At CSAA, we understand the importance of providing a positive and productive work environment. We value the hard work of our associates and are committed to fostering a culture of respect and support. Our goal is to ensure all employees have the support they need and look for continuous improvement opportunities. We welcome you to reach out to Human Resources if you are available to do so.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      Jul 7, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great company to work for

      Cons

      no complaints from me, great

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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      CSAA Insurance Group, a AAA Insurer reviewsCSAA Insurance Group, a AAA Insurer Medical Payments Claim Associate reviewsCSAA Insurance Group, a AAA Insurer review