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CSAA Insurance Group, a AAA Insurer

Engaged Employer

CSAA Insurance Group, a AAA Insurer reviews

Overworked and Understaffed: A Review of working as a customer service agent - Customer Service Representative CSAA Insurance Group, a AAA Insurer Employee Review

2.0
Apr 3, 2024
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

You get to work from home. You get one bonus per year. Senior managers, with their wealth of experience, tend to offer more effective guidance and support within the organizational structure than newer managers.

Cons

Constantly overworked and understaffed. Strict adherence structure so you WILL be questioned, for using the bathroom during an 11 hour shift outside of your normal 30 minute lunch. Varied Leadership Styles Among Managers. While some managers exhibit a lack of leadership skills, resorting to micromanagement, the quality of leadership varies.

Explore other reviews about CSAA Insurance Group, a AAA Insurer

5.0
Jul 13, 2026
Claims specialist
Recommend
CEO approval
Business Outlook

Pros

great opportunities for training and learning.

Cons

high work loads for adjusters

1.0
Jul 4, 2026
It sr. manager
Recommend
CEO approval
Business Outlook

Pros

- High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

Cons

- Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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CSAA Insurance Group, a AAA Insurer Response
5d
We appreciate you recognizing areas such as autonomy, leadership guidance and manageable workload. We’re sorry to hear that other aspects of your experience did not meet expectations. At CSAA Insurance Group, we know that clear alignment, strong collaboration and inclusive opportunities are important to a positive employee experience. Feedback like this helps us identify where we can continue to improve how teams work together and support employees. If you’re open to sharing more, we encourage you to connect with our HR team so we can better understand your experience. Thank you again for your feedback.
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