Good Benefits, Decent Pay, Management and Workload are Terrible - Field Service Technician CSC ServiceWorks Employee Review

3.0
Jul 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Good benefits, the healthcare/dental/vision were both good coverage and the premiums were very reasonable. Take home work vehicle and cell phone. Good people work there, but you only get to see them for 20 minutes once a month.

Cons

They require you to provide you own tools which can be very expensive right off the bat. Management is pressured to overextend their employees so you pay for it when the boss is screaming over the phone that he needs you to clear your calls (which is obviously impossible given your work day hours) and then he screams at you for going overtime to accomplish the demands. Very little training, I was only given a few days shadowing and then sent out on my own.

Explore other reviews about CSC ServiceWorks

5.0
Jan 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Work life Balance, Growth plan, Weekly 1-1 with managers to gauge progress and any areas of support needed

Cons

Lack of communication when directives are given or follow through. Some directives change without communication being given down the chain.

3.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Insurance discount benefits some people

Cons

Constant change in upper management and company vision

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