CT - Pros & Cons, but an honest review...

3.0

Jun 13, 2022

Recommend

CEO approval

Business Outlook

Pros

Pros • Great training both in their learning module and by shadowing other team members. It is very extensive and would be a great resource not just for CT but for anyone looking to expand their knowledge regarding digital marketing. • Great “bonus” opportunities: profit share, phantom stock, sales commission, and draw pay. There are a lot of opportunities to gain extra income. These are all merit based and grow with you. They are possible to achieve, despite what other reviews say. • Great co-workers. Most of the teams interact well and keep each other in high spirits, even during difficult times. There are some very intelligent people working there, including leadership. You will always have the opportunity to learn more. • Remote work. You can work from anywhere. Depending on your role, you may be able to have a more flexible schedule. Reasonably, if you are client facing you need to be available during the times where client communication is taking place. • The President (that you see commenting here), CEO, and Directors are available to you if you need them. If someone isn’t utilizing that, it is likely because of their own choice. • They are more patient with employees than they should be sometimes. They give everyone a chance to improve before they are “punished” or let go.

Cons

Cons • Lack of support for employees outside of work. There are attempts at morale boosters (talent shows, t-shirt contests, Halloween contests). However, more important things like paid maternity/paternity leave are non-existent. (Accrued PTO would not cover the standard 6 weeks of parental leave after the adoption/birth of a child.) I will caveat this by saying that they are very understanding of family issues and will accommodate you to the best of their ability. I just think benefits could be improved upon. • Time Doctor is invasive and used as a system for punishment and micro-management. I understand the need to know that the person working is the person you hired. However, you don’t need to take photos of employees in their homes every 10 minutes. There are also regular reviews by assistants that look for you using your phone, not looking at the computer screen, being away from your desk temporarily, or not having your camera uncovered. If it’s being used to verify identity and work completion, it’s understandable. If it’s being used as a way to micro-manage your team, it becomes big brother and shows a lack of trust in the people they hire. o The President will argue this is necessary due to some people not always working the hours you are supposed to. (I’ll admit I was one of them.) However, when I worked from my mobile phone, tablet, etc when my children were in the hospital etc that work was not considered valid because it wasn’t via Time Doctor. Management’s argument to that was that I was not a trustworthy employee. There’s no instance where they will reconsider Time Doctor. So, it’s something you must learn to work with. o Again, this is something I’ll admit I had personal issues with and honestly, they put up with way longer than they should have. However, I have at least expressed my feelings on it. • Wages are not great. I know from both myself and others who I worked with in various areas (offshore, western US, eastern US), what you are paid is not industry standard. This is understandable when you start off, especially with little experience. However, they will continue to pay you the least they can get away with, even when you are providing a lot of value to the company. The benefits they offer really don’t offset the lack of proper pay raises. • A small, but visible issue with dishonesty and petty behavior. If you have a good idea, take it to the CEO or President yourself, otherwise it is likely your direct manager will take the credit for it. I experienced this a couple of times, but I should’ve spoken up. • They do have a habit of working employees to the point of burnout. I have seen it argued that they don’t. I worked upwards of 30 accounts as a Digital Producer. I can say that was during a period when we were a bit short-staffed. They claim they have enough staff to handle situations. So, I really feel that if that is truly the case, the issue is in how employees are managing their time.

CT Response

Thanks for the review! Wish it would have merited a bit higher marks for your time here but I can understand your comments. I would reiterate some things I have said elsewhere- - Team leads have a final say on the outcome of Time Doctor reviews. The operations team just flags clear concerns when they come up. If your team lead/manager feels that mobile device use, other distractions, or personal interruptions are becoming problematic for job performance, they act on them and may reference TD findings to support why performance has suffered. As was the case in your final few months, it was increasingly evident that you weren't able to devote yourself to the role and that played out in work performance first, before we began referencing TD. As you note your hours worked and focus were a problem and we were exceedingly patient in trying to help you find your footing but that didn't happen. - We have dramatically increased our DP staffing since your time in the role and significantly decreased the account/hours requirements. - Base pay is competitive for the roles and positions and accelerates rapidly for high performing team members. Draw, as an example, often results in 40% or more pay boosts on a monthly basis for project managers, while career goals can be achieved multiple times per year, further increasing base wages. When there are performance concerns, raises can stagnate and slow. - Team members start with around 20 total paid holidays in their first year (13 paid days off and 7.5 company observed holidays), and that escalates upwards from there. You should have had significant PTO available but because of the high number of hours taken off each pay period, it didn't accrue. Best of luck.

CT

Pros & Cons, but an honest review... - Reporting Team Lead CT Employee Review

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