Overly Demanding & Understaffed - Clerk/Cashier CVS Health Employee Review

- extremely understaffed (two people working sometimes) - registers are glitchy, slow and crash frequently - overrides are needed for even common register functions (such as coupon overrides or recent refunds) - employees treated like criminals (bags must be searched before leaving store, employee has to sign paperwork for register voids) - having to do floor and photo work, while watching registers (customers would get angry and sometimes yell) - expected to do photo orders while ringing up customers (even calendars and photo books!) - no photo employees at all (all cashiers' responsibilities) - no other forms of employee communication except intercom - register would prompt you to check expiration dates on many products while still scanning (have to select "yes" or "no" before scanning next item; then take time to figure out which items scanned or not after this prompt because register is so slow) - some store coupons make you find the price of the product and enter manually; items are put in system as random abbreviations for words - can't do price checks on register or it will be assumed that you are stealing, and the video footage will be reviewed - no security in store whatsoever - cashiers had to search customers' bags if security scanner went off (even in the middle of a transaction with another customer) - even cashiers expected to know store's survey scores every week - won't get paid that day if employee clocked out after midnight - drawer takes too long to open once cash payment is selected - card chip readers are too slow and the registers can crash if the customer removed it before it has completed - managers have expectations that are too high - cashiers expected to leave register and walk customer to item - equipment is poorly maintained; company won't send a tech out until we call three times - cashiers are not allowed to take store coupons that are not assigned to the proper ExtraCare card, however not all of them listed a card number, and some are even mailed to customers' houses; have to tell customer too bad or punch it in manually because there is no override for those coupons - to override % off coupons, cashier has to manually calculate amount, and sale items are not included, so cashier has to subtract all sale items, register won't always label sale items as "SALE" as well - registers didn't always have calculators at them, some stores even ban them - some districts require shinable shoes, so back problems are common - cashiers never receive tour of store, then are expected to walk customers to items (and without any form of communication, cashier has to walk into back room to ask supervisor; while leaving the whole sales floor entirely unattended) - cashiers expected to straighten and vacuum front of store in between customers - cashiers expected to get carts from parking lot in between customers - company provides small, very thing bags which often have a flyer already put in them which penetrates the bags (the bags are so thin that they sometimes rip while just being pulled off of bag holder; the customers hate them) - a few months the store has enough hours to give everyone 30 hours a week, then all of the sudden a few cashiers are getting 7-15 hours a week, or are not on the schedule at all (and this happens to MULTIPLE cashiers, all at the same time) - other stores might call and ask you to work on your day off - you can't call in sick or the store manager may have to come in to fill in for you (because the store has so few employees) - company expects cashiers to call register backup when the third customer steps in line, however with one cashier the line almost always has three customers in line, so the customers have to wait longer than anticipated in line - cashiers expected to take phone calls while in a transaction with another customer - cashiers expected to be able to help a customer at a photo kiosk without any training - employee discounts don't work on sale items, and most good items go on sale every week (employees don't get discounts on anything under $1, so snacks that aren't on sale are usually < $1, so the discount is pretty much useless - customers get a coupon mailed to them each month which goes up to 30% off, employees don't receive this coupon; employee discounts take 30% off of CVS brand items, but only 20% off of name brand items; the customer can use their 30% off coupon on name brand items; it would actually be better to have a customer ExtraCare card rather than an employee discount