Good and bad - Store Manager CVS Health Employee Review

2.0
Dec 13, 2011
Recommend
CEO approval
Business Outlook

Pros

CVS has good medical benfits. They offer the opportunity for advancement. It's nationwide so you can work in any part of the country.

Cons

Due to economic times they have reduced the hourly budget to the point where it hurts the customers. Managers (salaried) are requiered to stay on their own time (stay late, working on days off) to make up for the work not getting completed because of the stafffing cutbacks. This has led to low employee morale. If you speak up about it, the will find a way to terminate you instead of listening to their employees. Not much of a balance between a personal life and a work life. Senior management focus on the Pharmacy end of the business. There isn't a fair balance between the front store and pharmacy. It causes a rift between the employees. Store managers do not last long. They either get terminated because they were promoted too fast and weren't capable of doing the manager's job. They suffer in their own stores and get frustrated because of lack of support from upper management. If you're hired as an Assistant Mgr., you are explected to become a store manager within a year. CVS doesn't believe in "pernament" assistant managers. Some managers were very good in that capacity but were pressured to move up or risk being terminated or demoted. Vacation time was offered but as a manager, you had to find coverage for your store. Some managers lose their vacations because they can't get the coverage to run their store. Upper management give very little support in helping. Larger volume store get all the support they need. Better quality managers, more hours to work with, better working enviorment. Lower volume stores aren't treated equaly and in the end, the customer suffers.

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5.0
Jun 22, 2026
Recommend
CEO approval
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Pros

PTO WFH PAY BENEFITS HOURS

Cons

managing high-stress workloads, navigating constant structural changes, and dealing with intense micromanagement

5.0
Dec 13, 2014
Recommend
CEO approval
Business Outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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