Demanding job - Shift Supervisor A CVS Health Employee Review

2.0
Apr 7, 2012
Recommend
CEO approval
Business Outlook

Pros

Actually have the power to resolve customer issues instead of just passing them up the ladder Additional responsible make it feel like less of a cashier position than some Shift Supervisor B positions The insurance options are affordable and good coverage

Cons

Stores are open everyday including even Christmas. Week leading up to Christmas the stores are even open to midnight making for long days The work is very demanding as there is a lot to do with not much payroll to do it. Every year the payroll budget shrinks while the workload increases thanks to "initiatives" that are suppose to help. Upper managements feels very out of touch with the realities of the store. Numbers are all that really matter. If you make your marks in Triple S or Execution you will hear nothing but if you miss a target you will hear about it, and most likely from several people. Too many hands in the cookie jar. The pay is terrible for the demands of work, and much of the work is physically difficult.

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5.0
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Pros

- Provides opportunties to take ownership - Building projects with cutting edge technologies - Amazing mentors

Cons

- Redundant problem solving techniques

5.0
Dec 13, 2014
Recommend
CEO approval
Business Outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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