Pros
I learned patience, and Oh they feed you sometimes. I'm not being funny either, they really do :)! There are also a couple great supervisors who will go above and beyond for their team, and always wanting best for them.
Cons
Training is insufficient especially when your dealing with older people, and medications. You are not trained in everything, which I understand is not possible because there is so much information that you will not be able to retain it all. But when you're on the floor taking calls they EXPECT you to know everything. Or you can spend a long time researching the answer while making the member wait a long time on the phone. They will tell you over and over again that they don't expect you to know this or that, but believe me they do, your job depends on it. You will feel so overwhelmed you won't want to come into work some days because you will fear getting a corrective action for their unorganized grievance process. I finally left after I saw good people let go and you can hear reps around you with horrible attitudes and talking to members like that with improper grammar but yet there they sit representing the company.