Fronts Store and Pharmacy - Store Manager CVS Health Employee Review

1.0
Jul 30, 2018
Recommend
CEO approval
Business Outlook

Pros

The company is doing a good job of trying to be innovative. But with the purchase of Aetna they are coming off a bit desperate.

Cons

No work life balance. Despite what the company says about its contribution to their employees, they put impossible amounts of workload on you. (That’s the well known complaint.) Though they raised starting rates for cashiers, they cut their work hours. They blame and threaten management when the company fails government audits. They provide no resources to offset the time stores don’t have to ensure state and government compliance. Staffing is dangerously low. There are times when the automated scheduling system wants only one employee in the store. The company covers its track of treating its employees poorly by controlling its image to the public. For example the recent starting wage increases... but the stores would rather have more staffing to feel safe and be able to complete tasks. Theres also all the progressive image gimmicks to keep liberals from catching on to them for the way cvs treats their employees. Several managers have had heart attacks as a result of the companies pressure to achieve the impossible. Things need to change badly....it will eventually catch up to them. When it does they will have to be reactive. They’ve never been good at being pro active.

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5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

PTO WFH PAY BENEFITS HOURS

Cons

managing high-stress workloads, navigating constant structural changes, and dealing with intense micromanagement

5.0
Dec 13, 2014
Recommend
CEO approval
Business Outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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