Pros
Work from Home (sort of).
Cons
Training, while lengthy is not complete,. Company is really only interested in metrics and number of calls made while claiming quality is important, it clearly is not. 10 calls per hour, 25 completions of an assessment a week doesn't sound that bad, but people avoid you like the plague and the jobs feels unprofessional from that aspect. The premise of health management is good, but not how this company tries to do it. Micromanagement, metrics, productivity are the main thrust and accounting for every second of your day. Misleading or misinformation given at every turn. Run don't walk...away from this job! Be Warned! It is a telemarketing/call center job, that is sedentary and has you glued to a chair ten hours a day. RUN!!!!