Underpaid for the amount of tasks that are required of us. - Shift Supervisor CVS Health Employee Review

1.0
Nov 15, 2019
Recommend
CEO approval
Business Outlook

Pros

The ONLY reason I’ve worked at CVS for 4 years is because of my team, and my management. I went from being a pharmacy tech, converted to a cashier(sales associate), to a shift manager. My store manager was fantastic and she would bend backwards for you if you needed time off or had an emergency. The team I had was phenomenal. We laughed, joked around and made each other feel better when we were down. Other than that, the company is a joke...

Cons

Awful hours(especially 24 hour stores) Working holidays Underpaid Corporate always cutting back hours Full time should be considered 40 hours, not 30... They expect you to do more than what “your” team can handle... Truck drivers and delivery’s would always be messed up, whether it is missing pallets, cases, wrong items being delivered to the store... etc. 99% of the time, there were always issues with truck. Photo lab department is a HOT MESS! Photo machines always have technical issues and customers can’t print pictures. Everything in the store that is electronic are ALL refurbished items. You know what that means right? Always calling in repairs or sending out new items because the refurbished items break easily.. the registers still use IBM which is the slowest operating system. DO NOT get me started with the coupons... coupons and the systems we use DO NOT go well together.. slow, slow, slow!!!! They always crash and have to reboot them which takes 10-15 minutes to full reboot back up. When there is a large transaction that a customer has, prepare yourself because it will crash on you. Bottom line to sum it all up, prepare to run around like a maniac with no head, and expect to be worked like a SLAVE!

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5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Very organized with great corporate structure

Cons

Onsite work but team was located in other cities

5.0
Dec 13, 2014
Recommend
CEO approval
Business Outlook

Pros

I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

Cons

Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

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